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Copyright © 2026 Anove International B.V.
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Copyright © 2026 Anove International B.V.
Last updated: March, 2026
These Terms of Use (the “Terms”) govern access to and use of the websites, applications, software, platform features, content, and related services made available by Anove B.V., a private company with limited liability (besloten vennootschap) organized under the laws of the Netherlands, with its registered office at Koninginnegracht 19, 2514 AB, The Hague, registered with the Dutch Chamber of Commerce under number 90324773 (“Anove”, “we”, “us”, or “our”).
These Terms apply to:
By accessing or using the Services, or by executing an Order Form, subscription order, proposal, or other ordering document that references these Terms (each, an “Order”), you agree to be bound by these Terms. If you accept these Terms on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, and in that case “Customer” or “you” means that entity.
If you do not agree to these Terms, you must not access or use the Services.
In these Terms:
2.1 These Terms govern all use of the Services and supersede any different or additional terms contained in Customer purchase orders or other documents, unless expressly agreed by Anove in writing.
2.2 In the event of conflict, the following order of precedence applies:
2.3 The Site may contain general marketing information. Only commitments expressly stated in an Order, the Agreement, or Documentation form binding obligations.
3.1 The Services are intended for business use. You may use the Services only if you have legal capacity to enter into a binding agreement and, where acting for an entity, authority to bind that entity.
3.2 To access certain Services, Customer and Authorized Users may be required to create accounts or receive access credentials.
3.3 Customer is responsible for:
3.4 Customer shall not permit shared credentials, except for system accounts expressly permitted by Anove.
4.1 Subject to Customer’s compliance with the Agreement and timely payment of Fees, Anove grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Services for Customer’s internal business purposes.
4.2 Unless expressly stated otherwise in an Order, the Services are provided as standardized software-as-a-service offerings and not as bespoke software development.
4.3 Anove may engage Affiliates and subcontractors in providing the Services, provided Anove remains responsible for their performance to the extent required by law and the Agreement.
4.4 Customer may authorize its Affiliates to use the Services only if expressly agreed in the applicable Order or if the subscribed package permits multi-entity or multi-tenant use.
5.1 Customer may browse and use the public Site for lawful informational and commercial purposes related to learning about Anove and its Services.
5.2 Customer shall not:
5.3 Anove may modify, suspend, or discontinue any part of the Site at any time without liability.
6.1 Customer is solely responsible for all activities conducted through its accounts and for all use of the Services by Authorized Users.
6.2 Customer shall use the Services only in accordance with applicable law and the Agreement.
6.3 Customer shall not, and shall not permit others to:
6.4 Where a subscription includes “unlimited users,” this means unlimited Authorized Users within Customer’s own organization and its permitted contractors acting on Customer’s behalf. It does not include resellers, unrelated third parties, or external client access unless expressly agreed in writing.
7.1 The Platform is designed to support governance, risk, compliance, oversight, documentation, evidence management, workflow orchestration, and reporting relating to Customer’s use of AI systems and related management systems.
7.2 The Services do not constitute:
7.3 Customer remains solely responsible for:
7.4 To the extent the Services include AI-generated or AI-assisted features, outputs may be probabilistic, incomplete, inaccurate, biased, outdated, or unsuitable for a specific use case. Customer must independently review and validate such outputs before relying on them.
7.5 Anove does not warrant that shadow AI detection, model monitoring, regulatory monitoring, hallucination monitoring, bias monitoring, drift detection, control mapping, or similar features will identify every issue, change, or risk.
8.1 Certain Services require a paid subscription under an Order.
8.2 The applicable Order will specify, as relevant:
8.3 Unless otherwise stated in the applicable Order, subscriptions are purchased for the agreed Subscription Term and not on a usage-by-usage basis.
8.4 Customer may not exceed applicable usage limits. If Customer exceeds a contracted limit, Anove may require Customer to purchase additional capacity, upgrade its plan, or pay applicable overage fees where specified.
9.1 Customer shall pay all Fees in accordance with the applicable Order.
9.2 Unless otherwise stated in an Order:
9.3 If billing is by automatic recurring payment method, Customer authorizes Anove to charge the applicable payment method for recurring Fees due under the Order.
9.4 If Customer increases the number of subscribed modules, entities, workspaces, integrations, managed AI systems, or other relevant units during the then-current term, Anove may charge prorated Fees for the remainder of that term based on the pricing set out in the Order or Anove’s then-current price list, as applicable.
9.5 If Customer fails to pay any undisputed amount when due, Anove may, after written notice and a cure period of at least fourteen (14) days:
9.6 Customer must notify Anove of any good-faith invoice dispute without undue delay and in any event within fourteen (14) days after the invoice date, specifying the basis of the dispute in reasonable detail.
10.1 The Agreement starts on the earlier of the effective date of the first Order or the date Customer first accesses the Services and continues until all Orders have expired or been terminated.
10.2 Each Order remains in effect for the Subscription Term specified in that Order.
10.3 Unless otherwise stated in the applicable Order, the subscription will automatically renew for successive renewal terms equal to the initial term unless either Party gives written notice of non-renewal at least thirty (30) days before the end of the then-current Subscription Term.
10.4 Renewal pricing may be adjusted as stated in the applicable Order or, if not stated there, on prior written notice before the renewal term begins.
10.5 Either Party may terminate the Agreement or an affected Order with immediate effect by written notice if the other Party:
10.6 Anove may suspend or terminate access immediately where reasonably necessary to prevent security harm, unlawful activity, or material risk to the Services, Anove, Customer, or other customers. Anove will use reasonable efforts to notify Customer in advance where practicable.
10.7 Upon expiry or termination:
10.8 Upon written request made within thirty (30) days after expiry or termination, Anove will make Customer Data available for export in a commonly used format, after which Anove may delete Customer Data in accordance with its retention policies and applicable law.
11.1 Anove and its licensors retain all right, title, and interest in and to the Services, Site, Platform, Documentation, underlying software, APIs, workflows, methodologies, models, templates, know-how, and all related intellectual property rights.
11.2 Except for the limited access and use rights expressly granted in the Agreement, no rights are granted to Customer by implication, estoppel, or otherwise.
11.3 Customer retains all right, title, and interest in and to Customer Data.
11.4 Customer grants Anove a non-exclusive, worldwide right during the Subscription Term and any applicable transition period to host, copy, transmit, process, display, adapt, and otherwise use Customer Data solely as necessary to provide, secure, support, maintain, and improve the Services, perform the Agreement, comply with law, and exercise Anove’s rights under the Agreement.
11.5 Anove may use Usage Data for service delivery, analytics, security, support, benchmarking, service improvement, and product development, provided that Usage Data will not be disclosed publicly in a way that identifies Customer without Customer’s consent, unless required by law.
11.6 Unless expressly agreed otherwise in writing, Anove will not use Customer Data to train third-party general-purpose AI models. Anove may use Customer Data within service-specific models, automations, retrieval systems, and platform features to provide the Services to Customer.
11.7 Customer represents and warrants that it has all rights, permissions, and legal bases necessary for Customer Data to be used as contemplated by the Agreement.
12.1 Each receiving Party shall:
12.2 Confidential Information does not include information that the receiving Party can demonstrate:
12.3 A receiving Party may disclose Confidential Information to its Affiliates, employees, contractors, subprocessors, investors, financing sources, and professional advisers who have a need to know and are bound by confidentiality obligations no less protective than those in the Agreement.
12.4 A receiving Party may disclose Confidential Information if required by law or order of a competent authority, provided it gives prior notice where legally permitted.
13.1 To the extent Anove processes personal data on behalf of Customer, the Parties shall enter into a data processing agreement or the data processing annex incorporated into the applicable Order.
13.2 Customer is responsible for determining whether its use of the Services involves personal data, special categories of personal data, confidential business data, or regulated data, and for configuring the Services accordingly.
13.3 Anove will implement appropriate technical and organizational measures designed to protect Customer Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access, taking into account the nature of the Services.
13.4 Customer acknowledges that no system is completely secure and that security obligations are subject to the express commitments stated in the Agreement.
14.1 Anove will provide support and maintenance in accordance with the applicable Order, Service Level Agreement, or Documentation.
14.2 Anove may update, modify, or enhance the Services from time to time, provided such changes do not materially reduce the core functionality of the subscribed Services during the then-current Subscription Term.
14.3 Anove may perform scheduled or emergency maintenance and may temporarily suspend access where reasonably necessary for maintenance, security, integrity, legal compliance, or protection of the Services.
15.1 The Services may interoperate with or contain links to third-party services, websites, data providers, cloud infrastructure, or AI models.
15.2 Anove is not responsible for third-party services not controlled by Anove, including their availability, content, security, legality, or performance.
15.3 Customer’s use of third-party services is governed by the applicable third-party terms.
16.1 Anove warrants that it will provide the Services with reasonable skill and care and substantially in accordance with the Documentation.
16.2 Customer warrants that it will use the Services in accordance with applicable law and the Agreement.
16.3 Except as expressly stated in the Agreement, the Services are provided on an “as is” and “as available” basis.
16.4 To the maximum extent permitted by law, Anove disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, satisfactory quality, accuracy, uninterrupted availability, and non-infringement.
16.5 Anove does not warrant that:
17.1 Anove shall defend Customer against any third-party claim alleging that the Services, as provided by Anove and used in accordance with the Agreement, infringe that third party’s intellectual property rights in the European Economic Area, and Anove shall indemnify Customer against damages finally awarded by a competent court or agreed in settlement by Anove, provided that Customer:
17.2 Anove has no obligation under this Section to the extent a claim arises from:
17.3 If the Services become, or in Anove’s opinion are likely to become, subject to such a claim, Anove may, at its option:
18.1 Nothing in the Agreement excludes or limits liability for:
18.2 Subject to Section 18.1, neither Party shall be liable for any indirect, incidental, special, punitive, or consequential damages, or for loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, loss of opportunity, or loss or corruption of data, even if advised of the possibility of such damages.
18.3 Subject to Sections 18.1 and 18.2, each Party’s total aggregate liability arising out of or in connection with the Agreement shall not exceed the total Fees paid or payable by Customer under the applicable Order during the twelve (12) months preceding the first event giving rise to the claim.
18.4 The liability cap in Section 18.3 does not apply to Customer’s payment obligations or either Party’s breach of confidentiality, infringement of the other Party’s intellectual property rights, or violation of data protection obligations to the extent such exclusion is permitted under applicable law and expressly agreed in an Order or DPA.
18.5 Any claim must be brought within twelve (12) months after the cause of action arose, except where a longer period applies under mandatory law.
Unless Customer objects in writing, Anove may identify Customer by name and logo as a customer of Anove in customer lists, website references, and marketing materials, subject to Customer’s reasonable brand guidelines if provided.
If Customer or any Authorized User provides suggestions, ideas, enhancement requests, or other feedback relating to the Services, Anove may use such feedback without restriction or obligation, provided it does not disclose Customer Confidential Information.
Customer shall not use, export, re-export, or permit access to the Services in violation of applicable export control, sanctions, or trade laws. Customer represents that it is not subject to sanctions prohibiting Anove from doing business with it.
22.1 The Agreement and any non-contractual obligations arising out of or in connection with it are governed by the laws of the Netherlands.
22.2 The United Nations Convention on Contracts for the International Sale of Goods does not apply.
22.3 Any dispute arising out of or in connection with the Agreement shall be submitted exclusively to the competent courts of Amsterdam, the Netherlands.
23.1 Entire Agreement. The Agreement constitutes the entire agreement between the Parties regarding its subject matter and supersedes all prior discussions, proposals, and agreements regarding that subject matter.
23.2 Amendments. Anove may update these Terms from time to time. Updated Terms will apply to new Orders immediately upon publication. For existing paid subscriptions, material adverse changes will take effect upon renewal of the applicable Subscription Term unless earlier acceptance is required by law or mutually agreed in writing.
23.3 Assignment. Neither Party may assign the Agreement without the other Party’s prior written consent, except to an Affiliate or in connection with a merger, acquisition, financing, or sale of substantially all assets, provided the assignee assumes the assigning Party’s obligations.
23.4 Force Majeure. Neither Party is liable for delay or failure to perform caused by circumstances beyond its reasonable control, excluding payment obligations.
23.5 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
23.6 Waiver. No failure or delay to exercise any right shall operate as a waiver.
23.7 Notices. Notices under the Agreement must be in writing and sent to the contact details stated in the applicable Order or to such updated address or email as a Party may notify.
23.8 Electronic Signature. Orders and related documents may be executed electronically and in counterparts.
23.9 Language. If these Terms are translated, the English version prevails unless mandatory law requires otherwise.
Questions about these Terms may be sent to:
Anove international B.V.